Refund policy
At Classi Cook, we are committed to providing high-quality kitchen and cooking products to our customers across the United States. If you are not fully satisfied with your purchase, we are here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in its original packaging
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Proof of purchase (order confirmation or receipt) is required
Return Shipping Costs
Customers are responsible for return shipping costs, except in the following cases:
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The item is defective
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The item is damaged upon arrival
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The wrong item was received
In these situations, Classi Cook will cover the return shipping cost.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
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Your refund will be processed to your original payment method
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Please allow 10 business days for the refund to appear, depending on your payment provider
Non-Returnable Items
Certain items may not be eligible for return, including:
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Used items
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Items not in original condition
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Items returned after 30 days
Order Cancellation
Orders can be canceled within 24 hours of placement. After this period, orders may already be processed and cannot be canceled.
Contact Us
If you have any questions about our Refund Policy, please contact us:
📧 Email: support@classicook.com
📞 Phone: +1 (408) 641-3701
📍 Address: 4141 Stevenson Blvd Apt 337, Fremont, CA 94538, USA
This policy complies with applicable U.S. consumer protection standards and is designed to ensure transparency and trust for all customers.